How can consumers
access the Linked Network of Services Providers?
Consumers may call the High Impact Program (HIP) toll-free hotline
staffed by trained professionals who assist consumers via a referral process
24 hours daily.
What are the steps
in the referral process?
Calls
after-hours
- Consumer calls the 24-hour hotline
- Referral associate completes an assessment of consumer
- Referral associate assigns the consumer a code number
- Referral associate refers consumer to a service provider(s) in the LNS
- Referral associate completes a 72-hour follow-up on consumer by calling the service provider to which the consumer was referred.
Calls During Normal Business Hours:
- Consumer calls the 24-hour hotline
- Referral associate completes an assessment of consumer
- Referral associate assigns the consumer a code number
- Referral associate transfers consumer to a service provider
- Referral associate completes a 72-hour follow-up on consumer by calling the service provider to which the consumer was referred.
Calls or Visits to Community-based Organization (CBO):
- The CBO will complete an assessment of the consumer
- If the consumer needs services the CBO cannot provide, the CBO will contact the LNS
- Referral associate will assign the consumer a code number and refer them to a CBO in LNS
- Referral associate completes a 72-hour follow-up on consumer by calling the service provider to which the consumer was referred.
Services are provided for consumers in the following areas:
- Education and Training
- Food Pantry
- HIV/AIDS, TB, STDs and Substance Abuse Services
- Housing/Shelter
- Job Assistance
- Prevention, Treatment and Care
- Mental Health
- Support Groups/Counseling
- Transportation
Other Services Provided:
- Dissemination of literature
- Marketing in the target area
